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How to fix QNAP NAS web GUI interface timing out or never loading
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How to fix QNAP NAS web GUI interface timing out or never loading

·3 mins·
Operations & Troubleshooting QNAP Storage Networking Linux How-To
Aiden Arnkels-Webb
Author
Aiden Arnkels-Webb
I’m a cybersecurity lead and fractional CISO/CTO helping professional services firms build secure, scalable infrastructure. I share practical solutions and strategic insights on this site—all free, no gatekeeping. For done-with-you or done-for-you implementation, I work with firms through Rootwire.
Table of Contents

The Problem
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You’re trying to connect to your NAS’s web interface but it’s just spinning forever and not actually loading.

The Cause
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The cause can be a number of things, but it boils down to an issue with the http service or proxy service on the QNAP.

Sometimes a configuration problem will cause the service to behave badly. A firmware update may cause a mismatch between the config file and the service being run.

The Fix
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I’m assuming at this point that you’ve tried rebooting the NAS and that hasn’t resolved the issue. Here are some other things you can try.

Reset the Admin account config
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  1. Download, install and run WinSCP
  2. In WinSCP, set the option to show hidden files (keyboard shortcut Ctrl-Alt-H or Click Options > Preferences > Panels and ensure that “Show hidden files” is checked, then click OK )
  3. Connect to the IP of your QNAP NAS as Admin
  4. Click Open Directory and enter: /etc/config/.qos_config/users/admin/
  5. Download the config and .qtoken files to your local machine as a backup
  6. Delete the config and .qtoken files on the QNAP
  7. Click Commands > Open Terminal
  8. Type “reboot” and click execute to reboot the NAS

Note it may take a long time for the NAS to reboot. Leave it to do what it needs to do for at least half an hour. Periodically attempt to reconnect to WinSCP / the Web page, or use QFinder to determine when the QNAP is back online.

Restart the HTTP server / amend configuration
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If the above does not work, you may have a different problem, not currently covered in this guide. It’s worth restarting the http service and confirming both start OK. Note all commands here are case sensitive. Slashes (\) and backslashes (/) are also not interchangeable as they are in a Windows environment.

  1. Download and run Putty

  2. Connect to your QNAP via SSH and log in as Admin

  3. Navigate to the init.d directory

    cd /etc/init.d/

  4. List all the http shell scripts, you should see both “Qthttpd.sh” (Web Server) and “thttpd.sh” (Apache Proxy)

    ls -1 | grep 'http'

  5. Restart Qthttpd, confirm that shutdown and start both return OK.

    ./Qthttpd.sh restart

  6. Restart thttpd, confirm that shutdown and start both return OK

    ./thttpd.sh restart

If the Apache proxy does not start:-
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  1. Get the Web Access Port config, you should see “8080” being displayed. If it does not, go to Step 2.

    /sbin/getcfg SYSTEM "Web Access Port"

  2. Set the Web Access Port to 8080 as should be default

    /sbin/setcfg SYSTEM "Web Access Port" 8080

  3. Restart the thttpd service and apache proxy

    /etc/init.d/thttpd.sh restart

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