Introduction ITIL defines an incident as “an unplanned interruption to or quality reduction of an IT service”. In order to minimise disruption caused by an incident and restore normal service as quickly as possible, it’s vital to have an efficient incident management process. Unfortunately, this is something a lot of IT teams get wrong. Unmanaged Incidents It’s 1 PM and your team has just started receiving calls from one of your users that the network drives are down....

Check Task Manager The first, simplest option to check is to open task manager. Click the performance tab Check if Virtualisation is Enabled If Virtualisation is not Enabled, this could be due to it being disabled in the BIOS. Before enabling it, check if your processor is compatible. Check Processor Compatibility Identify your Processor Press the Windows Key Type “System Information” in the search box Make a note of your processor make and model Check Product Specs - Intel: If your processor is Intel, go to the Intel Product Specification Page and look up your processor model and open the specification page....

The Problem You’re trying to connect to your NAS’s web interface but it’s just spinning forever and not actually loading. The Cause The cause can be a number of things, but it boils down to an issue with the http service or proxy service on the QNAP. Sometimes a configuration problem will cause the service to behave badly. A firmware update may cause a mismatch between the config file and the service being run....

I’ve been asked why the Advanced Permissions dialogue on NTFS folders lists “Traverse folder / execute file” as one single permission. On the surface it seems counterintuitive that you’d allow a user to navigate through a folder, or execute its contents. There’s no official Microsoft documentation on the design decisions, however, from a filesystem perspective, entering a folder is the same as executing or running it. The same is true of 3 classic Unix filesystem flags and permissions, where the “X” flag allows both directory traversal and file execution, while “R” allows reading and “W” allows writing....

If you’re working on Windows Server Core or remotely on another computer and don’t have access to the Windows GUI, you might have trouble disabling a faulty or unwanted plug-and-play device. Thankfully PowerShell makes it easy to get, enable and disable devices in Device Manager using Get-PnpDevice, Enable-PnpDevice and Disable-PnpDevice How to query devices 1 2 3 4 5 6 7 Get-PnpDevice # Get's all PNP Devices Get-PnpDevice -PresentOnly # Gets all PNP Devices currently attached or physically present in the system Get-PnpDevice -FriendlyName "*Ethernet*" # Gets all PNP Devices with a name containing "Ethernet" Get-PnpDevice -Status ERROR # Gets all PNP Devices in an errored states How to enable or disable devices To enable disable a device, simply pipe the output of Get-PnpDevice to Disable-PnpDevice or Enable-PnpDevice....

The proxy address is already being used by the proxy addresses of another mailbox Why can’t I create a mailbox at account@domain2.com if one already exists at account@domain1.com The Problem So, you have two (or more) domains associated with your Office 365 Exchange account. When you try to create a shared mailbox on one domain, you encounter an error stating the proxy address is already being used. For example You have two domains, lets call them domain1....